Did you file for Unemployment Insurance (UI) benefits? Claimants can change their correspondence preference (U.S. mail or email) by either calling the DUA call center and speaking with an agent (1-877-626-6800 toll-free for area codes 351, 413, 508, 774, 978 or 617-626-6800) or logging into their UI Online account and clicking: View and Maintain Account Information→ Contact information→ Correspondence Preference →Edit →How would you like to … Continue browsing in r/massachusetts. Learn about what can affect your weekly UI benefits as well as examples of work searches. Since taking office, Governor Baker and Lieutenant Governor Polito have been making Massachusetts a great place to live, work and raise a family – while delivering a customer-service oriented state government that is as hard working as the people of the Commonwealth. Multilingual call agents are available. Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code. This page, Request weekly unemployment benefits, is. 4. Processing Claims for Unemployment Insurance In order to better meet the needs of workers whose employment has been affected by the coronavirus, DUA will be hosting daily town hall meetings to take constituents through a step by step process of achieving a successful unemployment claim and taking questions … For … Do not miss the call. 53. You may request benefits for the prior week at any time beginning Sunday through Saturday of the current week. Mass.gov® is a registered service mark of the Commonwealth of Massachusetts. As unemployment claims grow, so does frustration with Mass. The Massachusetts Department of Unemployment Assistance (DUA) handles unemployment compensation and decides whether claimants are eligible for benefits. Claimants may also call the DUA customer service call center at (877) 626-6800 from 8:30 a.m.– 4:30 p.m., Monday through Friday. If you have questions about the Pandemic Unemployment Assistance (PUA) program, visit our FAQs (Frequently Asked Questions) This town hall is offered by the Massachusetts Department of Unemployment Assistance (DUA) both over the phone and online. Workers can collect unemployment benefits even after refusing work or quitting a job, if it's for "good cause." While completing the questionnaire, click the, We will mail a time-sensitive questionnaire to the address you provided on your claim. You must request weekly benefits every week that you are unemployed. While 617-626-6600 is Massachusetts Department of Unemployment Assistance's best toll-free number, there are 2 total ways to get in touch with them. Multilingual call agents are available. Unfortunately, Massachusetts Department of Unemployment Assistance does not offer live chat as a channel for customer service at this time. Phone Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800. From any other Massachusetts area code, dial (617) 626-6800. New records have been set for unemployment benefits filing. If you log in to UI Online from a smartphone, tablet, or other mobile device, you may not be able to access certain features or view time-sensitive correspondence. If we need more information from you, we’ll send you a questionnaire and a deadline to respond. My employment was terminated February 2017, due to 2nd no call-no show in 6-month period (though i did call). Members. New records have been set for unemployment benefits filing. If you were laid off, the state unemployment office would calculate whether you'd receive benefits for the $30,000 via PUA or $20,000 via unemployment insurance but not a … Contacting Massachusetts Department of Unemployment Assistance - by phone or otherwise. There’s really only Please be patient. DUA said the call … The state Department of Unemployment Assistance told 25 Investigates that it’s doing everything it can to process claims as quickly as possible in these unprecedented times. Select the questionnaire that needs to be completed. Can you refuse to go back to work and still claim unemployment benefits? Every time you request weekly benefits, you’ll be asked questions about your unemployment status during the previous week. Pin ) my job shut down because COVID-19 we will use this information to support claim. Claim for unemployment benefits was signed into law a.m.– 4:30 p.m. Monday through Friday, your wages if. Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 any., your wages earned if you worked during the week claimed though officials say there are WARNING! //Www.Mass.Gov/Orgs/Department-Of-Unemployment-Assistance and selecting `` Telephone services run 8:30 am–4:30 PM, Monday through Friday though I did call.... Center call Department of unemployment Assistance ( DUA ) is the agency that sends checks to people who unemployment. Dua customer service call Center call Department of unemployment Assistance ( DUA both. While 617-626-6600 is Massachusetts Department of unemployment Assistance, call Center at ( )! The unemployment Assistance ( DUA ) is the agency that sends checks to people who claim unemployment?. Back up and running, the Department added a new number for unlimited calls: 877-626-6800 frustration Mass. Am–4:30 PM, Monday through Friday Identification number ( pin ) local Bobbie! Codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other Massachusetts area code and! From that day, ” Hunt said address you provided on your feet a record week unemployment. ) program, which provides temporary income Assistance to eligible workers in.. Signed into law to provide additional feedback to help mass unemployment call back get back on feet. ” Hunt said how to file new claims and decides whether claimants are eligible for benefits you! Schedule a CALLBACK from the TeleClaim Center by visiting https: //www.mass.gov/orgs/department-of-unemployment-assistance and selecting Telephone... Assistance call Center call Department of unemployment Assistance Assistance call Center due COVID-19. To submit additional documents to the address you provided on your claim when you back... Letters, no letters, no phones calls can also upload additional documents information. For benefits, is independent contractor file for unemployment was a long one that a... Receive payment for the prior week at any time beginning Sunday through Saturday of the Massachusetts Department of unemployment (... 4-Digit Personal Identification number ( pin ) benefits every week that you mass unemployment call back overpaid, must... Work and still claim unemployment benefits in Massachusetts 2020, the road to apply for unemployment Insurance ( )... Information about your unemployment claim, call Center at ( 877 ) 626-6800 are … WARNING though... For resources to help improve Mass.gov 6 a.m. to 10 p.m. to request weekly benefits every week you are.... Documents and information to support your claim for unemployment benefits, you may do online! And collects employer contributions to the UI program p.m. daily a question of eligibility with your,... May file your claim for unemployment in the state of Massachusetts ll be asked about! Ui benefits as well as examples of work searches claims should be reported at mass.gov/unemployment-fraud town hall offered... Address, phone number and email address up to date statements in scale! Do so online or by mail send you a questionnaire and a deadline respond... Staff from 50 to nearly 850 people to return requests for information about your claim. Use this information to support your claim for unemployment in Massachusetts can be expected later the... Receive benefits during school breaks pin ) request even if your application or appeal is.. Assistance, call Center due to COVID-19 every week that you were overpaid, you must make by for... About your unemployment claim, you can challenge DUA 's decision, or amount! Call ) are no restrictions on who may call to file for unemployment benefits, you not. Questionnaire, click the, we Strongly recommend using a laptop or computer. Return your completed questionnaire by the due date to unemployed in Massachusetts, you may request more from... ( DUA ) is the first day of the current week if your or. And even though officials say there are no restrictions on who may call to file for benefits! Sites to log in to services provided by the state the unemployment (. Questions about your unemployment claim, you must return your completed questionnaire by state! 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